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Frequently Asked Questions

Frequently Asked Questions

Buying Force Ten Products

Where is my nearest stockist?
Why doesn't the add to cart button work?
Where can I buy Force Ten Classic Tents?
Where can I buy Force Ten products outside of the UK?

Using Tents

Where can I see Force Ten tent pitching videos?
Where can I get a copy of pitching instructions for my Force Ten tent?
Do you have any information on how to deal with condensation?
How do I fold my tent?
Why should I use a footprint groundsheet?
What area of the tent does a footprint groundsheet cover?
How do I clean my tent?

Product Maintenance and Repairs

I have an old tent, can I still get parts for it?
How do I repair alloy poles?
How do I repair fibreglass poles?
Where can I buy replacement poles?
The elastic cord in my tent poles has snapped. How do I replace this?
My poles have broken/split is this covered under the guarantee?
How do I wash my sleeping bag?
How can I adjust my tent to stop it sagging?
How to use Force Ten TBS (Tension Band System)/TBS Pro system
I have had an issue with a product that is under 12 months old, what do I do?

 


Buying Force Ten Products

Where is my nearest stockist?

You can find our nearest stockist using our stockist locator.

Please get in touch with your nearest retailer before visiting the store to check that your product is available.

Why doesn't the add to cart button work?

Sorry this product is out of stock, or not available to order online from the UK to your country. It may still be available from one of our retail partners (please see stockist locator), or available from a retailer in your country (please email the respective international distributor). 

Where can I buy Force Ten Classic Tents?

Force Ten Classic Tents and replacement tent components are available from www.blacksofgreenock.co.uk

Where can I buy Force Ten products outside of the UK?

You can search for international stockists on our stockist locator. Should you be unable to find a retailer near you, please contact the representitive in your country.


Using Tents

Where can I see Force Ten tent pitching videos

Pitching videos are available for selected tent models. You can find the link on the respective tent's product page.

Where can I get a copy of pitching instructions for my Force Ten tent?

A pdf of pitching instructions is available to download from the respective tent's product page on our website.

Do you have any information on how to deal with condensation?

In warm weather condensation is likely to build up on the inside of the flysheet if the tent is not fully ventilated.

At night when the outside temperature drops the warm air inside the tent will cool down and condense, forming moisture on the inside of the flysheet.

The best way to stop the condensation forming is to open all the doors and vents on the flysheet during the day to allow fresh air to circulate. Once you are inside the tent for the night close the flysheet doors and leave vents open to allow air to circulate.

In extreme condensation conditions close the inner tent door fully and open the nylon door to leave the inset/mesh door exposed at night.

How do I fold my tent?

  • Lay the inner on the ground and fold it in half lengthways
  • Fold it in half again and compare to the length of the tent bag, to ensure its fit
  • Hold flysheet by grabbing the roof and lay out flat
  • Fold in each outside edge into the centre and repeat this until it is roughly the same size as the inner
  • Put fly on top of inner and role both together as tightly as possible, all the time flattening it down and letting the air out until it is small enough to fit into the case. Alternatively, you can fold the fly until it is the right size for the case and place it in and then do the same for the inner and place it on top of the fly in the case or in the other part of the case. The case should close comfortably. Kneeling on top of the bag will help to force any additional air out.

Why should I use a footprint groundsheet?

Using a footprint groundsheet extends the life of your tent. It reduces the chances of the sewn-in groundsheet being punctured by something sharp on the ground and reduces wear and tear caused by abrasive surfaces. It also prevents the sewn-in groundsheet from getting overly dirty, which means that you do not have to wash the whole tent when you get home.

What area of the tent does a footprint groundsheet cover?

The footprint groundsheet covers the footprint of the tent. For mountain tents, this will be the sleeping area and storage areas.

How do I clean my tent?

How to clean an inner tent: If you have space is to pitch the inner making sure it is secure. Then clean the affected area with a sponge and leave to dry.

How to clean a tent flysheet: Spread the flysheet out flat on the ground and clean the affected area as above. Then clean the affected area with warm water and a natural soap or mild detergent. After cleaning the flysheet you will need to re-proof it. Suitable products can be purchased from most outdoor shops.

To treat mould on a tent it is best to use Milton's sterilizing fluid. Dilute product well and sponge down the affected area. This may not remove the mould, but it will stop it from spreading and smelling.
To keep your tent in good condition

      • A footprint will keep the groundsheet clean, and is easier to clean than a tent
      • Always dry you tent well before storing, cleaning off any dirt
      • We do not recommend that you wash any tent in a washing machine as this risks damaging the machine and the tent.

 


Product Maintenance and Repairs

I have an old tent, can I still get parts for it?

Poles and spares are available for all of our current tents and for most past season models. To find a part visit www.campingspares.co.uk with the details of your tent (model, year, part, size, colour) . Alternatively, try your local retailer who may also be able to provide the part.

Parts for many of our past season tents are available to order online from Camping Spares.

How do I repair alloy poles?

Your pole is made up of set number of sections and an elasticised cord. The cord runs through each section and is simply knotted through a pole tip at either end.

1. Measure the section / sections which are to be replaced (the new section will probably need to be cut to length). Mark the section length and cut the new section to the length measured. We would recommend using a plumbers pipe cutter or similar. Once cut, the end should be filed smooth. Tip- It may also be necessary to run the file inside the cut section.

2. Remove the pole end from one end of the pole and untie the knot, holding onto the end of the cord.

3. Remove the sections, one at a time until you reach the section/sections that need to be replaced (when it is time to re-assemble the pole it is important that the sections are put back in the same order.  Tip: It may be beneficial to use numbered stickers on the sections so there is no doubt of the order).

4. Re-thread the cord back through the sections and tie a knot through the pole end.

How do I repair fibreglass poles?

Your pole is made up of sections and elastic shockcord. The cord runs through each section and is simply knotted at either end.

1. Measure the section or sections which are to be replaced (the new section will need to be cut to length). Cut the new section to the length measured. We would recommend using a small hacksaw. Once cut, the end should be filed or sand papered smooth. Tip: When cutting a new fibreglass pole, cut halfway through then turn the pole round and complete the cut from the opposite end. This will help prevent splinters

2. Untie the knot at one end of the pole.

3. Remove the sections one at a time until you reach the section that needs to be replaced (when it is time to re-assemble the pole it is important that the sections are put back in the same order.  Tip: it may be beneficial to use numbered stickers on the sections so there is no doubt of the order).

4. Add in the new section/sections and re-thread the cord back through the sections and tie a knot at the end (use tweezers to reach into the sleeve and grab the knot if required).

Replacement tent poles and parts can be purchased direct from www.campingspares.co.uk

Where can I buy replacement poles?

Replacement poles and tent spares can be purchased directly from www.campingspares.co.uk

The elastic cord in my tent poles has snapped. How do I replace this?

To re-thread tent poles, remove the snapped elastic shockcord from the pole sections.

Take the end of the new elastic shockcord and tie a knot in it. With the metal collar of one of the sections facing you thread the opposite end of the shock cord through the section until the knot reaches the end of the tent pole. Repeat this process until you have all the sections of the pole on the shockcord and the pole sections fully connected with each other.

Put a bit of tension on the pole, not overly tight, and then tie another knot in the end of the shockcord and cut off any extra.
Shockcord can be purchased from www.campingspares.co.uk

My poles have broken/split is this covered under the guarantee?

Due to the wear and tear poles receive during pitching and striking, they are not covered under the warranty. However, it is possible to repair or replace them.

Replacement tent poles and parts can be purchased direct from www.campingspares.co.uk

How do I wash my sleeping bag

The components of our sleeping bags have been designed to allow for washing. Follow these instructions for best results:

Spot clean your sleeping bag with lukewarm (30 degrees Celsius) soapy water and a sponge. If exceptionally soiled your sleeping bag may be washed, as follows -

  • Use an oversized commercial automatic machine, utilising a rotating drum action. DO NOT use an agitator top-loading machine
  • Water temperature must be 30 degrees Celsius or below.
  • Use your standard detergent sparingly
  • If it is a Down-filled bag use natural soap flakes
  • For drying use an oversized commercial drying machine, warm temperature only
  • Air your sleeping bag after washing drying flat, clean surface.
  • Dry cleaning is not advisable as the chemicals used may reduce insulation efficiency and water repellency.

 

How to keep your sleeping bag in good condition;

  • Dry cleaning is not advisable as the chemicals used may reduce insulation efficiency and water repellency.
  • Always open your sleeping bag for airing after each use and store loosely folded
  • Use a sleeping bag liner. A liner will keep your bag cleaner and is easy to wash

 

How can I adjust my tent to stop it sagging?

To create even tension on the tent, loosen all the adjustable tension straps before you pitch the tent. Loosely secure one corner of the tent to prevent it being caught by any breeze. Insert poles. Once poles are erect, work from front to back and pull the tent tight and securely peg down. Next work your way around the tent applying a small amount of tension to the adjustable straps until even tension and an even gap is achieved between the inner and outer tent. Finally, peg the guylines out at right angles to the tent. On tunnel tents, the guylines on the front and rear poles, should be pegged at an angle towards the front and back of the tent, as this will help to create tension along the roof panels.

In warm dry weather tent material can contract and become tighter. As such the tension straps will need to be loosened to release pressure on the poles. Similarly in wet damp weather the material can expand and as such will require further tension adjustment until the material dries.

How to use Force Ten TBS (Tension Band System)/TBS Pro System

If your tent has TBS (Tension Band System), you will see webbing which is attached to the top of the tent with two female end buckles. There will be corresponding straps at the sides of the tent with buckle attachments. The webbing with the male end attaches to the top of the tent at the female end. The webbing should be loosened to its limit before doing this. The webbing can then be adjusted to hand tight through the buckles.

TBS Pro is cord which is attached through sliders at the top of the tent and has metal rings on the 'free' end of the cord. The cord should be loosened to its limit through the slider. The metal rings should then be placed underneath the strap and eyelet, which houses the pole end and the pole end will hold it in place. The cord can then be adjusted to ' hand' tight through the slider.

I have had an issue with a product that is under 12 months old, what do I do?

In the unlikely event that you experience an issue, please contact the store where the product was originally purchased. If the retailer is unable to assist you directly, they will return the product to us for inspection on your behalf.

 



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